Mastering Customer Service: Role Play Training for Call Center Agents | Handling Rude Customers
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Mastering Customer Service: Role Play Training for Call Center Agents | Handling Rude Customers
Welcome to Single Step English’s role play training series designed exclusively for call center agents and professionals in the BPO industry. In this video, we present two real-life scenarios showcasing the delicate art of handling challenging customers with tact and professionalism. Whether you're a seasoned customer service representative ...
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