AI agents are transforming brand-consumer relationships. The authors explore how brands must adapt to a new retail ...
At the World Economic Forum in Davos, HBR editor-at-large Adi Ignatius moderated a lively panel in which Verizon CEO Dan ...
Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...
In January 1993, a gunman murdered seven people in a fast-food restaurant in Palatine, a suburb of Chicago. In his dual roles as an administrative executive and spokesperson for the police department, ...
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