A few days later, Brown was initially pleased to see an email from Walmart. He hoped it would be confirmation that his refund had been processed. It definitely wasn’t. Instead, Brown was flabbergasted ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as ...

Stepping up to the Swiss Air check-in counter at Newark International, Zivia Berkowitz didn’t expect any problems. She was excitedly on her way to join an expedition team to hike to the top of Mt.

Vantage Deluxe World Travel finally pulled the plug on itself and filed for Chapter 11 bankruptcy on June 29. This move was no surprise to anyone following the troubling situation at the once ...

The longer you rent a car, the lower the rate. The description of the rental car will vary from one site to another. For an accurate comparison, use the vehicle’s description as your guide. The exact ...

Over the years, I’ve mediated thousands of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes that could have been avoided by ...

The unraveling of Vantage Deluxe World Travel had begun long before the day Horich received word of the cancellation of her cruise. Although it would be quite some time before the tour company would ...

Zelle users, beware: Scammers are aiming their sights right at your bank account. It’s true – the money transfer service has quickly become the preferred method of thieves everywhere looking for ...

Norwegian Cruise Line recently gave Evangelia Koumanidis some awful news about her family’s much-anticipated sailing aboard Prima, its brand-new ship. In a baffling email, NCL canceled their fully ...

If you suddenly find that a stranger has sent you money through Zelle, do you have any obligation to give it back? If so, how do you do it without exposing yourself to a scam? These are not uncommon ...

At any one time, millions of cruise ship passengers are successfully sailing around the world peacefully and without incident. But there is a subset of those travelers who, for various reasons, the ...