There are 570 data centers in the state of Virginia, the majority of which are in the northern portion of the state often ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate ...

LOUISVILLE IS GETTING A HIGH TECH UPGRADE FOR EMERGENCIES. JOYCE OGIRRI SHOWS US THE CITY’S NEW MOBILE EMERGENCY OPERATION CENTER, DESIGNED TO HELP FIRST RESPONDERS DURING MAJOR INCIDENTS. THIS IS THE ...

Modern customer experience (CX) has moved far beyond the traditional definition of service. For high-growth enterprises, the ...

FBI investigation shuts down Indian call centers behind $48M in scams. Learn how social engineering, amygdala hijacks, ...

Workforce opportunities and a desire for practical career development are driving Colorado college students to online classes ...

A new campaign has emerged in New Mexico that urges residents to support a controversial data center, Project Jupiter, in ...

The president has backed policies that allow the industry to grow unfettered. The mutually beneficial alliance is causing concern among some conservatives. Credit...Álvaro-Bernis Supported by By ...

As energy demand for data centers soars, environmental groups are calling for a moratorium on the approval and construction of new facilities. More than 230 organizations, including Food & Water Watch ...

When Denny Lawrence talks about the future of HVAC troubleshooting at Comfort Systems USA, he doesn’t dodge the hard truth: “We were losing a lot of intrinsic knowledge to the ‘silver tsunami’ and ...