Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

Automaker Mahindra South Africa has officially launched a new rapid response system across the organisation to address ...

Learn about the best ERP software available right now, including SAP S/4HANA, Oracle NetSuite ERP, and Microsoft Dynamics 365.

To better understand how successful operators build that consistency into their WDF programs, American Coin-Op spoke with ...

The path to AI success starts with a single, well-chosen use case: one that is bold enough to inspire, urgent enough to ...

The facility was inaugurated in a ceremony attended by Khalifa Al Masaood, Director at Al Masaood Group; Irfan Tansel, Chief Executive Officer of Al Masaood Automobiles; Massimiliano Messina, ...

Discover the leading conversational AI platforms transforming enterprise customer interactions in 2026 with advanced features and capabilities.

Government reporters Lisa Rein, Meryl Kornfield and Hannah Natanson can be reached securely on Signal at (202) 821-3120, (301) 821-2013 and (202) 580-5477, respectively. The Social Security ...

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What if you could build a fully functional, intelligent customer support agent in less time than it takes to brew your morning coffee? It sounds like a bold claim, but thanks to the rise of no-code ...