The regression is unsurprising, according to Brian Cantor, managing director of the Customer Management Practice’s digital division, which includes CCW Digital. “In addition to experiencing many of ...

Idomoo has launched AI Video Ads for automated video creation from its Lucas AI Video Creator to help advertisers generate branded, conversion-optimized video ads with a simple prompt.

Hightouch's new capability pairs deterministic and probabilistic identity matching within the data warehouse to unify fragmented customer profiles ...

Personalized marketing, while valuable for some, generates negative experiences for 53 percent of customers, who were 3.2 times more likely to regret a purchase and 44 percent less likely to purchase ...

With MetriLAB AI, Metricool becomes one of the first social media management platforms to implement Claude's MCP protocol for social media management.

With the partnership between ZoomInfo and MNTN, companies can now launch streaming TV campaigns with AI powered precision targeting.

With the Superhuman acquisition, email becomes central communication surface in Grammarly's vision for an agentic future.

Profile Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion ...

Turn customer service excellence into exceptional ROI with this CXone Mpower guideWant 94% lower service costs-year over year? Aberdeen research says it's possible with proactive engagement. Curious ...

When you truly understand customer service, you don't just solve, you sell. Businesses that prioritize customer needs grow faster, close more deals, and build lasting loyalty.One company boosts ...

CSATOne company exceeded 92% of its CSAT targets and another earned a 96% retention rate focusing on customer satisfaction. Want results like that?Read 'Unlock the Secret to Higher Customer ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...