A few days later, Brown was initially pleased to see an email from Walmart. He hoped it would be confirmation that his refund had been processed. It definitely wasn’t. Instead, Brown was flabbergasted ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

Ensuring all family members have the correct ID to cruise The Harrisons’ closed-loop cruise would require passengers to prove their citizenship and their residency to board the ship. That meant that ...

“It was a great location and the apartment looked fine,” Raj told me. “For our purposes, we didn’t need much.” They booked the property and soon received confirmation from the local management company ...

Last August, 79-year-old Martha Weisberg was happily looking forward to a scuba diving trip in the Red Sea. The active adventurer had paid $11,540 for the 7-night group tour and $1,379 for a travel ...

With the FedEx receipt guaranteeing a 10:30 am delivery of her passport wallet, Warren breathed a sigh of relief. Crisis averted. Or so she thought. Here’s what happened when this Celebrity cruise ...

UTOvacation sold Shih (Richard) Liu and his wife a once-in-a-lifetime trip to China and Japan. But Liu, like many other customers of this particular tour operator, now says he’s the victim of a scam.

To successfully complete Step 1 of the ETA process, make certain you’re on the GOV.UK ETA Guide. Step 2: Download the UK ETA app to your mobile device From the GOV.UK website ETA Guide page, you’ll be ...

I couldn’t believe what it said. Hertz wanted me to pay $6,562 to settle a damage claim. The letter said I had a collision with the car and the damage had totaled the vehicle. Later that day, I found ...

The planning was further complicated because there were no direct flights from Cedar Rapids, Iowa, to Wilmington, North Carolina. The giant group of parents and kids would need to first fly to ...

Finding a surprise on the Certificate of Authenticity The day after Amy arrived home, she finally got around to having a look at the Certificate of Authenticity. That’s when she got a shock. There in ...

Could a rental car company charge you for damage two years after you last laid eyes on the vehicle? A Budget Rent a Car customer discovered the answer to that $2,324 question is, bizarrely, “Yes.” Now ...