American Airlines passenger and frequent traveler June Lee recently checked his sturdy aluminum Rimowa bag on a cross-country flight. Although Lee’s much-loved 2-year-old designer suitcase had ...

David Sowerby, an orchestra teacher from Caledonia, Mich, was shocked to discover he had won second place in the contest. His win meant that NCL would donate $15,000 to the middle school where he’d ...

You’ve probably heard about the couple jailed in Mexico after filing numerous credit card chargebacks over timeshare fees. They reversed nearly $120,000 in charges from their timeshare company and ...

Norwegian Cruise Line forced a triple-vaccinated husband and wife to stay inside their cabin without reprieve for four days. And when the ship finally returned to New York, two burly NCL crew members ...

Kesha Green* made what is arguably the most dire mistake a passenger can make on a cruise ship. Just hours after boarding Carnival Conquest in Miami, she found herself unexpectedly brawling with two ...

Could you get sent to collections over a $1,638 repair bill for a rental car you never drove? It happened to this Hertz customer. Something fishy is going on at the Hertz location at the George Bush ...

Could you be accused of causing costly damage to your next rental car even if you didn’t do it? Several hours after returning his Budget rental car Derek Melber found out the answer to that question.

Scam call centers are having a moment on the internet, bizarrely appearing in the top search results for many of your consumer questions. Here’s what you need to know about spotting and avoiding these ...

Expensive car rental mistakes are easily avoidable with just a little research and preparation. Yet week after week, the Consumer Rescue case files show that many car rental customers do neither. By ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

Three weeks after checking out of a vacation rental, Janet Reel received a $790 damage bill from her Airbnb host. Reel was certain that she left the property in perfect condition and considered the ...

Every week, travelers come to me after losing thousands of dollars on trips that should have been simple. They’re all hoping to find out how to get their money back and who is responsible for their ...