The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

T-Mobile appears to be making good on its promise to double down on removing customer pain points. Amid recent headwinds in ...

Despite setting an annual recall record last year, Ford Motor Co.'s customer service satisfaction improved seven rankings, ...

VPNs have become increasingly popular for those of us who value online security. Several companies offer competitive services ...

Verisk, a strategic data analytics and technology partner for the global insurance industry, is a prime example of a business harnessing traditional AI and generative AI (GenAI) to create new products ...

This article is authored by Arjun Sinha, partner and Mriganki Nagpal, counsel at AP&Partners.

In 2026, agentic AI like OpenClaw transforms businesses with autonomous decision-making, faster workflows, and smarter customer service—but raises risks of errors, data leaks, and misuse, highlighting ...

Financial tools, workflows, staffing, marketing, and customer service can all be reviewed through a lean lens.

Purchasing a satisfying car is one thing, but a bad dealer experience can quickly turn owners off a specific brand. To see ...

Financial services firms are using tools to help customers absorb information at their own pace, the Financial Conduct ...

Quiq reports AI automation enhances efficiency by adapting to customer interactions, offering personalized service while reducing costs and errors.

Generative AI (Gen AI) promises transformative possibilities for businesses, but without clear goals and expectations, its potential challenges and risks become an expensive experiment in disconnected ...