By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

This year if we want to see a generation of Tanzanian professionals who lead globally, serve excellently, and innovate boldly ...

Thousands of Alaska Airlines and Hawaiian Airlines employees will now undergo training in a new 660,000 square foot, state-of ...

An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

Pilots, flight attendants and ground staff will all train under one roof.

At Felicitysolar, innovation in solar energy solutions goes hand in hand with a strong commitment to customer service. Beyond delivering reliable products, they continues to focus on long-term system ...

Delta Air Lines is the go-to choice in several categories for Americans surveyed for the 2026 BrandSpark Most Trusted Awards.

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

All employees will learn to use AI responsibly, as the bank aims to boost efficiency customer services 🤖 ...

A Study.com survey of 1,000 workers finds that 89% use AI at work, but most lack employer training and support, raising ...

A training programme is helping Cumbrians boost their confidence and develop new skills. Delivered by PHX Training, the scheme supports people with learning disabilities, and additional needs in ...

Amatrium begins 2026 with a GPT-5.1 upgrade and multi-agent intelligence, delivering faster, more reliable results ...