ManageEngine, a real-time IT management company, has released theServiceDesk Plus-MSP iPhone app, a voice-enabled mobile app for managed service providers (MSPs) running an IT help desk. The ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

ManageEngine has launched the ServiceDesk Plus iPhone app that incorporates voice-recognition technology for IT professionals so they can make commands, dictate notes and do any number of other tasks ...

Since its launch, the Apple iPad has defied criticism and claims that it is a mere consumer toy unsuited for legitimate business. Companies of all sizes are embracing–or at least considering embracing ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Spiceworks announced the ability for IT professionals to ...

Mhelpdesk is fielding a message to small businesses: help us help you. Headaches can ensue when businesses use separate applications to manage the daunting inflow and outflow of service tickets, ...

When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool. "We were simply ...

A small medical clinic in Europe is using an iPhone app on the OTRS open-source service platform to manage patient interactions. The app allows help desk staff members using OTRS--an open-source ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...