See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. When a customer steps through the doors of a retail location looking to ...

There’s more to training a sales associate than just hammering features, benefits or price. It all comes down to building a rapport with the customer.

That’s where artificial intelligence (AI) is stepping in. Tools like Guitar Center’s Rig Advisor, an AI-powered shopping assistant, are designed to replicate what a human associate can do, delivering ...

Online sales accounted for more than a third (36.2%) of total retail sales growth in 2015, according to data from the U.S. Commerce Department. So with less people spending offline, and e-commerce ...

Lee & Associates-Maryland has added a dedicated mid-Atlantic retail sales and leasing team, poaching all three hires from Broad Reach Retail Partners. SEE ALSO: Power Is No Longer an Input in Data ...

A common modern retail myth is that customers do not want sales associates to approach or interact with them unless they are specifically sought for. This fable is now shattered, according to a survey ...

Retailers are under pressure to do more with less. Labor shortages continue, as operational complexity and the demand for more in-person service grows. That's why the conversation around automation in ...

The way to make customers for life is to build a relationship with them, make them feel connected to your brand, and make them feel like a person, not a number. One of the ways to do this is by ...

Christiana Jolaoso-Oloyede creates compelling content for B2B tech companies. She also empowers business leaders with unbiased data-driven information needed to run their SMBs. She has worked with web ...

AI will not replace specialty retail associates but will shift their role from cashier to clienteling expert, stylist and brand ambassador by 2030. Pandora implemented AI-powered product search in ...

The Retail Sales Awards recognize outstanding retail sales associates in the furniture industry and celebrate individuals whose exception performance has significantly contributed to their store’s ...

There's a saying, 'when momma is happy everyone's happy.' In the retail customer experience world there's a version of the saying: 'When the store associate is happy the customers are happy.' That's ...