We charged for outcomes with Fin…we’re charging when we did the work properly, and we weren’t charging when we didn’t,” says Des Traynor, Intercom co-founder and chief strategy officer, to host Anurag ...

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

Founders used to be nerds in garages. Now, they're rockstars. Des Traynor cofounded Intercom back in 2011, when founders were still generally viewed as smart but socially awkward. Since then, Silicon ...