Instead, call-center workers take U.S. holidays including Labor Day and Thanksgiving -- but because the rest of India works on those days, they end up hanging out with friends from other call centers.

India call centers provide tech support to credit card companies, airlines and even police and fire departments in the United States. They too have had to adapt under coronavirus lockdown.

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now ...

India call center goes all Cisco: Vcare Call Centres India replaced its Avaya gear with a Cisco IP Contact Center system, according to a story in CXOtoday . It probably didn’t hurt that Cisco ...

Rizvan and Kshama, both journalism graduates, say their call center -- one of India's top five -- is a place of diligent career advancement, and hedonists would not like it.

BANGALORE, INDIA — Hewlett-Packard Co. (HP) has set up a contact center in Bangalore that will offer post-sales support to U.S. customers of its consumer products, according to an executive of ...

It plans to hire more employees for all of its businesses, including Daksh eServices, an Indian call center company that employs more than 25,000 people and was acquired by IBM in 2004.

JEFFERSON CITY, Mo. -- A toll-free call center for Missouri welfare and food stamp recipients has been moved from India back to the United States -- but yet not all the way to Missouri -- at a ...

Delta said it stopped routing calls to India-based call centers over the first three months of the year. Customers had complained they had trouble communicating with Indian agents, the newspaper said.