Hospitality industry leader, consultant, and educator Robert A. Rauch, CHA, known as "The Hotel Guru," has released a book that provides guidelines, leadership insights, and success strategies for ...

Guests commonly come in contact with numerous hotel personnel, even during short stays. They are less likely to meet—or even know about—some of the people who work behind the scenes. One of those ...

Operation managers play a key role in the structure of a business. Backend office services such as operation managers are just as vital in your business as front-facing professionals such as marketing ...