A man receives a COVID-19 test in the eastern suburbs of Sydney in September 2022. [AP Photo/Mark Baker] An administration worker at a large New South Wales (NSW) regional public hospital has ...

A medical front office is a busy intersection where health care workers and patients interact. This atmosphere is often fast-paced and requires an eye for detailed record keeping. If your ...

A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

When visiting the cancer center (or any other health care center), the people who greet me at the front desk can have a major impact on the whole experience. Stark white walls and sterile halls.

Imagine leaving your home on a bitter-cold morning, -10°F, scraping ice off your car, and trudging through the freezing air to a far-off parking spot. You arrive at the medical office, you're the ...