Front desk employees can be essential to the success of a business. These employees are the first that a customer encounters upon entry into your business, so it is essential that your employees ...

This week at Enterprise Connect, 8x8 announced a new receptionist dashboard called Frontdesk. This product is 8x8’s first proof point of its XCaaS offering that combines UCaaS and CCaaS on a single, ...

A receptionist establishes the tone of a potential customer's or vendor's interaction with a business. Receptionists typically answer telephone calls, greet incoming visitors and provide verbal and ...

Dental clinics often face significant challenges managing busy phone lines, leading to missed calls and overworked front desk staff. Many practices struggle to reduce front desk costs while ...

A video has gone viral on TikTok after a woman showed how, like many businesses, her doctor's office has adopted the option to work from home. In the video, now viewed over 2 million times, TikToker ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...