Managing your brand’s reputation is a balancing act. Companies must be constantly poised to both respond effectively to crises and proactively build consumer trust. In my last article on common ...

It’s not hard to find examples of the cost of poor reputation management. Twitter may be a particularly outrageous case. After all, destroying much of a 44B$ asset in less than a year ought to be ...

In the business world, how a company is perceived can have a dramatic impact on its performance. The erosion of consumer trust, a dampening of investor desire to provide financial support and an ...

Welcome back to Reputation Management! Here we reveal the underbelly of ordinary automotive retailers—places like car dealers and service shops—with fictional service tales inspired by real customer ...

Your online reputation is what users can learn about your brand within a few seconds. But today, it’s not only about what users might think. We also need to care about AI. In this article, you will ...

Get hold of online conversations around your brand. This article covers online reputation management step by step, giving you specific guidelines to follow. The internet really just amplified the ...

Defamation is the act of communicating false statements about a person that injures their reputation. Legal protections for a person’s reputation go back to common law and were well developed over the ...

Are you ready to take control of your online reputation? In today’s digital world, your image is everything, and finding the right company to safeguard it is essential. This list of the top online ...

Reputation management has always lived in a paradox. It exists to protect reputation, yet it must operate without appearing to manufacture it. The moment it is perceived not as a steward of legitimacy ...

This installment of Reputation Management is less about storytelling and more about discussing recent news in the world of automotive retailing in a unique manner. — Sajeev No matter your race, creed, ...