How 911 calls actually work, according to a former dispatcher

Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help faster.
WITN

Pitt County adds new technology to improve 911 calls

GREENVILLE, N.C. (WITN) - Pitt County 911 operators now have new technology in place to help during emergency calls, including a feature that translates Spanish-language texts to English. Pitt County ...