OpenAI has introduced a suite of audio models that power voice agents in specific enterprise settings, such as customer service. The models include speech-to-text and text-to-speech audio models in ...

As AI agents gain momentum in customer service, new Liveops research finds enterprise CX leaders are rejecting AI-only automation in favor of models that combine AI with human judgment, empathy and ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long-standing challenges such as long wait times, impersonal interactions, and operational ...

Opinions expressed by Digital Journal contributors are their own. Many companies struggle to provide consistently high-quality customer service, facing challenges such as slow response times, ...

Jon Aniano, Zendesk's senior vice-president and general manager of customer experience, talks up the rise of voice AI agents, ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Liveops, a leader in flexible customer experience solutions, today released its 2026 AI Maturity Benchmark for Customer Experience, a new global research report ...