Last week I was on vacation, and had planned to take a week off from writing Datafication Nation. But the trip didn’t start as I’d hoped, and it inspired me to offer a challenge to all entrepreneurs ...

A weekend windstorm knocked out power for residents across central Maryland, fueling frustration some Marylanders have with Baltimore Gas and Electric Co. The storm caused over 100,000 outages ...

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

Connecticut residents are demanding action on rising electric bills as recent rate hikes from state regulators fuel customer frustration. Republicans are asking for a special session to address the ...

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...

GREEN BAY, Wis. (WSAW) - Customers are voicing their frustration with Cellcom over the company’s service outage, now in its fifth day. Cellcom has been posting periodic updates on its Facebook page ...

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. Vodafone promises ...

Now that Hertz Car Rental is using artificial intelligence (AI) to track any dings, dents, scratches and more that customers inflict on rental vehicles, customers are incurring large charges for ...

Have you ever unpacked your grocery order, excited to make a recipe, only to find a weird substitute for a key ingredient? While some might find oatmeal raisin a satisfactory replacement for chocolate ...