Raleigh News & Observer

Level AI Transforms Customer Satisfaction with Unmatched Automated Scoring

iCSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort. MOUNTAIN VIEW, CA / ACCESS ...

NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First Customer Experience at Scale

NiCE (Nasdaq: NICE) today announced the release of The Agentic AI CX Frontline, a new research report that provides the industry’s first data-backed look at how large enterprises are deploying Agentic ...
Destination CRM

Why Customer-Centric Brands Are Looking Beyond Satisfaction Scores

For years, customer experience teams have relied on the same metrics to gauge success—NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) fill dashboards and ...

BNPL APLAZO Enhances Customer Experience with Kustomer’s AI Platform, Driving a 40% Increase in Customer Satisfaction

APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chatThe AI tools implemented support both end customers ...
No Jitter

Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value

Every contact center provider tells me that customer satisfaction scores (CSAT) matters, but every customer service interaction confirms the opposite. This observation caused me to write “CX Doesn’t ...
CMS Wire

Humans and AI: Partners in Customer Experience

A recent NICE webinar explored the ways to best equip agents with AI-powered tools to improve the customer experience. It almost goes without saying that we’ve moved beyond the age of telephone-only ...