“I hope that God will destroy you, Hamas, like you destroyed our children,” she yells in a video captured by NBC News crews in Gaza, her anger palpable, tears streaming down her face. Her startled companion reaches to cover her mouth, insisting the woman’s teenage son died a martyr as she quickly ushers her away.

Experts in mediation and dialogue suggest ways to manage the intense emotions and volatile scenarios sparked in Canada by the Israel-Hamas war, particularly on university campuses and in workplaces.